I have wanted to explore and compare membership retention at independent fitness clubs for some time. Gym owners who know and care about their members deliver incredible customer service, and this report shows how that pays dividends, even during a pandemic.
Click here to download the report.
In the UK, SMEs (Small & Medium Enterprises) represent 99.3% of total private businesses, account for half of private sector turnover, and employ 3/5 of the workforce. A company is defined as being a UK SME if it meets two out of three criteria: a turnover of less than £25m, fewer than 250 employees, gross assets of less than £12.5m.