Articles, ideas and initiatives to help improve member retention in the health club industry. Our aim is to help people to be fitter and healthier. To achieve this, we work with fitness clubs to get your members to stick around longer.
Tuesday, 11 May 2021
REALITY BITES
You need to do two things to plug the leaks and fill your buckets. But first, let’s consider the problems…
Saturday, 1 May 2021
State of Independents Report: shows good independent gym sector recovery in second half of 2020
I have wanted to explore and compare membership retention at independent fitness clubs for some time. Gym owners who know and care about their members deliver incredible customer service, and this report shows how that pays dividends, even during a pandemic.
In the UK, SMEs (Small & Medium Enterprises) represent 99.3% of total private businesses, account for half of private sector turnover, and employ 3/5 of the workforce. A company is defined as being a UK SME if it meets two out of three criteria: a turnover of less than £25m, fewer than 250 employees, gross assets of less than £12.5m.
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