Tuesday, 22 October 2019

MAKE A MOVE CHALLENGE - for Technogym UK clubs

For clarity, the MAKE A MOVE CHALLENGE is a Technogym UK challenge, managed by Technogym UK for connected MyWellness clubs in the UK.

We've supported this over the last few years, with tips and advice for UK clubs to get the most from the challenge and to engage, motivate, and retain as many of their members as possible. You can read all the related posts here.

mywellness challenge club - Make a MOVE

"Make a MOVE" is a very popular Technogym UK challenge that pits club teams against each other to collect the most MOVEs. This article talks about the challenge that we're running for some clients, but you can find many more posts about Make a MOVE here on this blog.

Here's a 3 minute video explaining the Why, How and What of Make a MOVE:

Friday, 18 October 2019

Keeping people engaged - eGym article in CIMSPA magazine

Pleased to see some of our research featured in CIMSPA members magazine this month.

A study conducted by an experienced independent retention specialist has highlighted the significant positive impact the eGym training solution has on member usage and member retention.

Monday, 7 October 2019

Onboarding - Leave No Member Behind (Gym Owner Monthly Article Oct 2019)

On-boarding is the most important part of the member journey. If you get it right, your members will stick around longer, saving you time and effort chasing absentees or dealing with cancellations. Although only around 10% of your members will be new at any point in time, it's worth putting in up to 50% of your effort into on-boarding. Try to leave no member behind.

Think about your new members’ first experience. What standards do you have in place to ensure the joining experience is excellent, and how do you measure success? Simple things like a welcome message can give you early engagement insights. A welcome session [aka induction] will help retention. Other good examples of first experiences might include a first group exercise class, body composition analysis, new member challenge, myzone workout, or PT session. Choose 2 or 3 key actions that you will try to get every new member to experience, and then measure engagement.

Click the image below to read the whole article on Gym Owner Monthly...

Friday, 4 October 2019

eGym Roadshows – insightful education workshops across the UK

It was a pleasure to be involved in the eGym insights roadshows in September 2019. We met with eGym clients, prospects and partners up and down the country, and had some great discussions and debates. While the brief was to deliver educational content to “activate your gym for success” we learnt a lot from the delegates too, and from our fellow presenters, of course.

Kerstin Obenauer (eGym Country Director UK) opened each event with introductions and a request for delegates wants and needs for the day. Nearly all attendees were looking for ideas and experience around sales and retention, and of course, several were keen to hear of the latest eGym developments.