Point of Sale Referrals (increase retention with sales!) - Guest Post

This is a guest post from David Reeves of Promote Leisure, who presented at the inaugural Sales & Retention Convention earlier this year.

I want to share with you one of the key focus points that was discussed on the day; how to present and get lots of “Point of Sale Referral”, which will translate into sales, if prospected correctly. 

Point of Sale (POS) referral is to ask a new member for the names of friends, family or work colleagues who may be interested in joining the club. This is done at the moment when the excited new member joins, hence why it is called “Point of Sale” referral.

Olympic and Paralympic Challenges

The Rio Olympics run from Friday 5th to Sunday 21st August, and the Paralympics from Wednesday 7th to Sunday 18th September. Both are great opportunities to run challenges at your club, but with a month to go, you'll need to move fast to be ready...

Member messages: SMS or Email?

Leisure Management System providers and partners continue to push email as the best member communication channel. But who is it best for, the system, the club, or the member?

Email is low cost, easy to implement, and can contain lots of content. But open rates are often low, unsubscribes higher, and there can be a tendency to include too much content for certain messages.

For your monthly newsletters, email is great. But for short, critical messages that you want all targeted members to open and read, SMS is a much better option.