We joined Wayne Heath on the ClubRight podcast last week to discuss surviving and thriving in the fitness industry
Amongst other things, we talk about
- taking payments or not, and giving members a choice
- turning cancellations into feedback opportunities
- key communications for the industry at the moment
- email, follow up with calls, sms, post
- re-opening process and plans
- what should your systems do to help you out of lockdown
- working harder to retain digital members, learning about them
- new business models
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