Monday, 27 March 2017

Absenteeism: How to keep your members from leaving (before they think about it) : Podcast episode 6

We’ve been podcasting again with Richard Parsons of the Fitness Business Network. For both episodes that we’ve recorded, we tried to keep the length down to 30-40 minutes, but the conversation starts flowing, and this time we’ve put down just over an hour of content for your listening pleasure!

While the first episode we recorded in January focused on engaging with new members, now it’s March, we’re talking about another very topical subject, managing absentees.

We cover how to identify absent members, so you don’t wake sleepers. Once you know who you’re dealing with, we talk the different methods of contact; phone calls, email, SMS and post. And finally, we discuss how you can measure the effectiveness of your contacts.

Click the image above to listen on the Fitness Business Network website, or you can listen in itunes, stitcher, where we suggest you subscribe and like to get future episodes as soon as they’re released. Feel free to comment below with any feedback on this episode.

And if you want to find out more about managing absentees, check out the Sales & Retention Convention on 25th April 2017 at the Warwickshire.

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