Friday, 13 December 2013

Retention Focus - Do we need people?

The LFX event in Ireland last month was a great success, with some really good audience interaction and debate around member retention. There were many good questions, one of which we’d like to expand on here – please let us know your thoughts in the comments below?

“Should we focus more on staff coaching or member messaging… surely staff are more effective at interacting with members and improving retention than sending messages.”