Tuesday, 21 November 2017

GDPR – Sink or Swim, from the Sales & Retention Convention Nov '17

At last week’s Sales & Retention Convention, Regina Lally from Databasix delivered a great keynote on GDPR for the health and fitness industry. Feedback shows it was the most popular presentation of the day, justifying the prime position and time dedicated to the subject. 

Here’s a summary of key points… if you would like to see the whole presentation, then please sign up for the Webinar on Tuesday 28 November at 2pm (free to convention delegates, or £25 otherwise).

GDPR is about Accountability, Transparency and individual’s rights. 

Here are 4 myths (that we regularly hear) which are not true:

Sunday, 19 November 2017

How to handle the membership end process - The Sales & Retention Convention

How do you manage the process of members leaving your club? Many organisations do nothing about leavers, sticking their heads in the sand. If handled well, the leave process can help turn members around, or at the very least, improve your chances of getting an ex-member to return

The first session at the autumn 2017 Sales & Retention Convention started where the last event left off, focusing on members who have perhaps been absent for some time, and now are trying to leave. We talked about the process that leavers should go through, the opportunity for dialogue or discussion with the member who wants to leave, and collecting and making use of critical membership data. If you want to hear this session repeated live, please check out the live webinar on Tuesday 21st November 2017.

Thursday, 2 November 2017

Sport and Physical Activity is Life Changing - ukactive 2017 Summit Review

The ukactive National Summit 2017 : Inspirational on so many levels.

The ukactive summit at the QE2 conference centre on 1 November 2017 was a fantastic event attended by a capacity crowd of 700 delegates from over 300 organisations. The speaker line-up was impressive, with ukactive stalwarts Steven Ward and Tanni Grey-Thompson; Lords, MPs and politicians in Andrew Lansley, Tracey Crouch, Penny Mordaunt and Phillip Lee; athletes like Laurence Dallaglio, Darren Campbell, and John McAvoy, and several more knights of the realm.