Monday, 31 August 2015

MyWellness Challenge - September - Calorie Burn

In September, everyone's getting back into their routines, keen to work off those summer indulgences, or may even be joining your club for the first time, so you need a simple motivating challenge accessible to all. It's time for a Calorie Challenge!

The calorie burner is a great way of setting an inclusive challenge that will appeal to many of your members. It helps them to focus on what they're putting into their workouts, and will hopefully help them to get better results too...

Tuesday, 11 August 2015

Profile App for Ex-member engagement

A couple of years ago, we ran a series of posts looking at how clubs are using Technogym's Profile App (aka Aspiration Finder) to improve their members' experiences.  You can read the full Profile series here, but we want to offer another post on how Profile can be used to engage with ex-members...

Send out a link to your club's MyWellness Profile page to your ex-member database. This could be linked into a survey or other mailshot, or just an offer to use this great tool to find out what motivates them.

Ex-member Rewards & Incentives. Get them back in...

Following our previous post about contacting ex-members, we want to know how you reward your ex-members, or get them back into the club. "No re-join fee" won’t cut it here (unless you’re doing something very innovative).

We’re interested in how you coax a previous member to make another visit, or what you use to encourage them to complete a quick survey. You probably don’t want to give away an iPad, and giving one ‘lucky’ re-joiner a year’s free membership means they have to rejoin to be able to win… which might be a little pushy, or too ‘strings attached’. Here are some ideas to get you started.

Monday, 10 August 2015

How to re-engage your Ex-members

August is a great time to try to re-engage with your ex-members. We know that September is the second peak joining month (after January), so now’s the time to put your club in the front of people’s minds with a compelling ex-member campaign.

The ex-member database is a vastly under-utilized resource at many clubs. We find that most ex-members (over 50%) are not currently exercising, and they all know your club, so asking them to re-join will yield results, and ROI is clear compared to trying to recruit new members.

Tuesday, 4 August 2015

What works for you? The (Programme) Review

Results are a key factor in retaining members, which is why the review (or programme review) is a key interaction in keeping members active.

But the review is often feared, both by members and instructors, in the same way as the performance appraisal in the workplace. Instructors are worried that a member won’t have achieved the results they wanted, and the member (who is also worried they've let the instructor down), and/or that the instructor’s goal is going to increase the intensity of their workout.

Here are three things you can do to make the (programme/exercise) review work better for everyone, and make this critical member interaction happen more often and more effectively in your club: