Monday, 1 May 2017

The Sales & Retention Convention - Spring '17 Feedback

There was a great turnout at the Spring 2017 Sales & Retention Convention at the Warwickshire Golf & Country Club. Regular hosts Dave Reeves and Guy Griffiths were joined by guest speakers Jenni McFaull and David Hopkins. We explored lots of different ways of improving member sales and retention, presenting ideas, statistics, and benchmark figures.

It was one of our more interactive conventions, with real-time surveys, quizzes, workshop sessions, group exercises, and even a pub quiz.

Feedback received to date includes:

  • I liked that they were short sharp sessions and variety of speakers. 
  • The overall feeling was of good value and I really appreciate that the slides are shared.
  • The whole day was great, fantastic presenters and relevance, an eye opening experience
  • Very informative and detailed, would definitely go again. 
  • I came away with lots of idea to put in place in my clubs and ideas of what I'd like to change.
  • Great to learn how the focus on how the internet is changing the customer's behaviour and ways we can alter the sales process accordingly.
  • All of the topics were very relevant, lots of lessons to take away both from the presenters and from other attendees. 
  • Great idea to split up those from the same organisations onto different tables. 
  • A very valuable day, thank you.

A big thanks to Jenni and David for bringing their unique insights into the prospect and member experience, and to ukactive for attending too. You can read a synopsis of each session here, the full slideset is available to delegates on a private link. If you could not make it to the convention yourself, but would like to register for a webinar to get the content and ideas, please click here.

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